The highest quality care for our smallest patients.
As the only designated NICU in the region, we care for fragile newborns from nearby, as well as babies transferred from hospitals across Central and Eastern Oregon.
Your baby’s stay in our unit
St. Charles NICU is committed to giving your baby the
highest quality of care. During your baby’s stay, you will
see a variety of people at his or her bedside. It is always
your right to ask who is helping care for your baby. Please
don’t hesitate to introduce yourself, inquire about the
role of anyone in your baby’s room or ask questions.
Visitation, privacy and security
All parents and visitors must sign in each day to confirm
that they are free of signs of infection and have adhered
to infection control standards. Parents and visitors may
be asked to present a hospital band or picture ID.
Parents are an integral part of the care team. You
are welcome and encouraged to visit your baby or
call for a report at any time. All other visitors can
visit between the hours of 10 a.m. - 9 p.m.
The Bend Ronald McDonald House® is a free home away
from home for families of pediatric patients, birth through 21,
receiving medical care in Bend. They provide a warm bed, a
fully stocked kitchen, and other amenities. Interested families
should contact a hospital social worker at 541-706-6360.
Tours of the House That Love Built® are available daily.
Infection prevention in the NICU
Parents and visitors must wash or sanitize their hands
following the specific directions for proper hand hygiene.
Hand hygiene should take place at the following times:
- Before entering the NICU
- Upon entering or leaving a patient room
- Before and after touching your baby
- After diaper changes and before other care
- After touching surfaces such as furniture,
equipment, cell phones, toys
- After using the bathroom
All parents and visitors entering the NICU must be free
of signs of infection and contagious disease, including:
- Pink eye or eye discharge
- Runny nose or congestion
- Open sores
Parents and visitors must adhere to additional visitor
restrictions and/or infection prevention measures,
such as wearing gowns, gloves, and/or masks, when
indicated by the baby’s condition or community
outbreaks as instructed by the health care team.
We've created an environment to promote a baby's growth and development, including:
Circadian lighting that adjusts for a baby's day and night sleep cycles
"Giraffe" beds that create a womb-like environment for premature babies that are temperature and humidity-controlled and include built-in scales
We support families during this tender time by making the NICU an oasis of comfort:
Private and semi-private rooms allow for quiet bonding time.
Innovative beds allow babies in incubators to be touched.
Necessary respite is available in a warm and soothing family waiting area.
Families may stay overnight at the NICU with access to a refrigerator for storing breast milk.
points to remember:
- Up to two visitors (not including
parents) will be allowed at the
patient’s bedside at one time. All
visitors must be with a parent,
- Visitors must be at least 14 years
old to enter the NICU, unless they
are a brother or sister of the baby.
Siblings need to be supervised
for safety as well as respect for
other families in the NICU.
- Visitors may be asked to leave
if they are disruptive to the
patient or other visitors.
- Parents will need to follow safety
precautions as instructed by the
nurse to provide a safe environment
for the patient. There is no sleeping
on the floors in patient rooms.
- To preserve privacy and confidentiality
for yourself and other families, please
refrain from entering other patient
rooms or asking about other patients.
- We will not give any medical
information to anyone other than
a parent. A password or band
number will be required to obtain
information over the phone.
- We make every attempt to
protect your right to privacy.