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Frequently Asked Questions – Epic Project 

  • How are caregivers being selected to participate in the EHR transformation project?
    All caregivers are invited to apply for posted positions if they are interested in participating as part of the Epic implementation team. The positions are full time, permanent IT roles implementing and supporting the Epic EHR (electronic health record.) The selection process includes taking the Epic assessment test, and a panel interview. Qualified candidates will receive an offer from HR and the Epic project leadership team will help place candidates on the team that best matches their skillset and interests. 

    Subject matter experts and department superusers will be appointed by operations leaders and will require part-time participation to support the Epic project but will not require a full-time job transition to IT.

  • Do I need a technical or IT background to qualify?
    A technical degree is not required. We plan to staff the team with a mix of talent from caregivers and the community that are familiar with clinical and business operation workflows, informatics and information technology. The Epic implementation team will receive Epic training and certification.

  • Why would I be interested in applying for a job on the Epic implementation team?
    Careers in Healthcare Information Technology are a growing sector of the healthcare industry. There is a growing need for technical experts in information security, data management, business intelligence, population health and analyzing clinical outcomes.

    Project incentive bonuses will be offered for meeting project milestones and achieving certification.

    Becoming Epic certified, as a healthcare information technology professional, is an industry premium. Your background and skill set will be more marketable after gaining experience on an Epic project.

  • What is the Epic assessment test and why are we required to take it?
    Caregivers interested in an implementation team position will be required to take the Epic assessment test. The assessment focuses on logic skills and the ability to absorb and apply new information in three sections that include math, verbal and technical learning. Candidates who perform well on Epic’s assessment typically achieve certification in their given Epic application on the first try. Scoring well on the Epic assessment is a strong indicator for success on the Epic implementation team.
  • Can I take the test without formally applying for an open position?
    The Epic assessment test will be scheduled for each candidate and we anticipate a large number of interested applicants, therefore we will not be offering the assessment test to caregivers unless they are committed to applying for a position on the Epic Implementation team. 

  • Who will have access to my pre-assessment test scores?
    Human Resources and the Epic project directors will have access to candidates’ test results. Your individual score will not be shared with you, your manager or other candidates. If you score well you will move forward to a panel interview. If you are not recommended for an Epic implementation role you will be notified by the Epic recruiting team and considered for other roles on the Epic EHR transformation project.

  • How many people will be hired?
    We expect to hire approximately 100 positions to the Epic Implementation team.
    Many other positions will be required including subject matter experts and superusers who will be appointed by operational leaders and Epic project leadership to support the Epic EHR transformation project

  • What does it mean if I am not selected for the Epic build team?
    You will have other opportunities to serve an equally important role. We will need highly skilled candidates to serve as subject matter experts and superusers to support the Epic EHR build.
  • What is the wage range for these positions?
    Wage ranges will vary depending on role, responsibility, complexity, and requirements of each position.  Epic positions will be assigned wage ranges using St. Charles’ wage range structure and current salary market data.

  • Will I be offered what I am making now?
    Each internal candidate will be evaluated by their position, their experience, proficiency, and expertise for their EPIC role. All will be weighed against current market data that outlines salaries currently being paid for the Epic position being evaluated.
  • Will there be a bonus or retention structure?
    Incentive and retention plans are currently being created; detailed information will be communicated when those plans and requirements are finalized.

  • Why do I need to be Epic certified? 
    Epic certification ensures the build team is qualified for their role. Certification of all implementation team members also contributes to our success in Epic incentive programs reducing our overall cost and maintenance fees.

  • When will the project start? 
    The Epic implementation team will begin initial onboarding late summer, 2016 and attend Epic certification and orientation in October, 2016 at the Epic headquarters in Madison, Wisconsin. 

    The official kickoff for the Epic project will occur in the fall of 2016.

  • Who will I report to in this job? 
    Epic implementation team members will report to an application manager, director and the Chief Information Officer. Subject matter experts and superusers assigned to the project report to their department leaders in clinical and business areas.


  • What is the work like on the implementation project? 
    The work is milestone-driven throughout the different phases of the project that include design, build, test, train and go-live support. Team members will support each other to reach these milestones. Extra time may be required to meet deadlines to ensure project success. The team will work closely with clinical and revenue cycle caregivers, identify and escalate issues and work with tools to track progress. 

  • What happens to my job on the Epic Implementation team after the project is completed? 
    Generally, the team who implements Epic through go-live and post go-live system stabilization will become the team who supports and maintains the Epic EHR going forward. These roles will be structured under Information Technology and will ultimately report to the Chief Information Officer. 

    Once the Epic project is completed there will be a period of assessment and stabilization and potential adjustments to the Epic project team. Right now the feeling is between 10 to 15 people may be reassigned to other positions in support of St. Charles.