Guest Services
We provide caring assistance at every stage of the hospital admissions process. Upon arriving at our hospitals, you’ll be greeted by a Guest Services host or a volunteer who will guide you around our facilities.
- Guest Services host hours by location
- Information and documents needed for admission
- Items to bring from home for your comfort
Guest Services hosts are available:
St. Charles Bend
Main Entrance: 6 a.m. to 1 p.m. and 5 to 8 p.m., Monday through Friday
Main Entrance: 9 a.m. to 5:30 p.m. Saturday and Sunday
Outpatient Surgery/MDU: 7:30 a.m. to 12:30 p.m. Monday through Friday
Heart Center: 7:30 a.m. to 4 p.m. Monday through Friday
St. Charles Redmond
4 to 8 p.m. Monday through Friday
9 a.m. to 5:30 p.m. Saturday and Sunday
Volunteers also staff the information desks at our hospitals throughout the day, and are available to greet patients, answer questions and provide assistance.