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Billing and Insurance

Your Hospital Bill

Understanding your financial options and obligations can be challenging, especially given the complexity of health care insurance and reimbursement. We offer opportunities to address concerns with your hospital bill during registration and after your stay.

At Admissions

Each department has a Patient Access Team with registrars and financial counselors who can answer questions you may have about hospital billing or insurance. They can help you:

  • Verify insurance coverage
  • Understand how and when you will be billed
  • Make full or partial payments
  • Request financial counseling or assistance

If your personal accounts and insurance company cannot cover your health care costs, we can suggest alternative arrangements. We may be able to refer you to charitable organizations or help reschedule an elective procedure. If your claim is denied, we may be able to help you appeal your insurance company's decision.

After Your Stay

If you have outstanding balances or general questions about your hospital bill, we have advisors available to help.

Call Patient Financial Services: (541) 706-7750 or (800) 972-3194 or PFSCustomerService@stcharleshealthcare.org